All Services supplied by LOGISTICS DIRECT LTD, a company/ business incorporated in England and Wales with the registration number 14942036, and whose registered office is located at Winsford Cheshire, are subject to these Terms and Conditions (hereafter referred to as “we” or “us” or “our” or “Carrier”) and govern the relationship between us and you (hereafter referred to as “you” or “Customer” or “Client”).

Carrier Rights, Responsibilities and Business Collaboration 

The Carrier maintains the right to discontinue the Website and the ability to make reservations online or through the App at any time, without warning, as well as the right to decline to honour any orders submitted there.

The Carrier retains the right to reject any Bookings.

When the Carrier acknowledges receipt of a Booking, an agreement between the Client and the Carrier (the “Contract”) is created. Clients ought to be aware that until they get this notification, the Carrier will not have approved their Booking.

If the Client’s actions or inactions hinder the Carrier from carrying out its responsibilities under these Conditions, the Carrier might charge extra costs (including, without restriction, time fees for waiting and/or the loading process) and the Client will be responsible for paying those fees.

The Shipment will only be shipped to the address provided by the Client at the point of Booking, except otherwise accepted by the Carrier.

The Client is responsible for making certain that the Shipment is adequately prepared to be transported, kept, and delivered by road, air, train, or ship as might be necessary. The Shipment must also be secure, well packed, and labelled in line with standard procedures and any relevant legislative criteria.

However, unless stipulated otherwise, these are simply estimations and time is not of any importance. The Carrier will make all reasonable attempts to pick up and deliver the Shipment within the periods provided for pickup and shipment from the Carrier when accepting a Booking.

Unless otherwise indicated by the client when making a reservation, the Carrier shall not be expected to supply any labour or specialised equipment for the process of loading or unloading the Shipment.

If the Carrier has been told to load or unload any Shipment needing special equipment but such equipment has not been supplied or obtained by the Client, the Client guarantees that it will supply or obtain any special equipment necessary for the process of loading or unloading the Shipment and shall indemnify and hold the Carrier harmless for any harm done to the Shipment or the Carrier, notwithstanding how it was brought about.

If necessary, the Carrier will sign an agreement that the Client has created admitting receipt of the Shipment, but this agreement won’t serve as proof of the Shipment’s state, stated nature, amount, or mass when it is accepted by the Carrier.

At the time of transfer of the Shipment, the Carrier must acquire a written acceptance; if the Carrier fails to do so, the Carrier will be regarded to have been incapable to accomplish transportation for the intents. Written confirmation of delivery at the time of delivery must be prima facie proof of proper dispatch.

If a customer informs the carrier that they do not want evidence of shipment, the carrier is not responsible if the recipient later asserts that the shipment has not been received.

When a delivery effort fails owing to erroneous or incomplete information from the customer, the carrier has the right to a full refund of its fees as well as compensation for any losses or expenditures incurred during the procedure.

Cancellation

Both the Carrier and the Customer are free to revoke a Booking and end the agreement at any point with immediate impact by giving warning to the other party.

To clarify:
You may terminate the reservation at any point by notifying us in writing.

You will still be responsible for paying 25% of the total booking charge if you cancel at any point after the reservation has been confirmed.
You will still be responsible for paying 50% of the total booking charge if you cancel on the day of pickup.
You will still be responsible for paying the full booking charge if you cancel after the car has been sent out.

Any payments paid in advance will be refunded in the event that we decide to cancel the reservation for any cause other than your fault.

In the event that business conditions, laws, or the cost of delivering any services change, the Carrier retains the right to modify its tariff by sending the Customer at least 30 days’ notice in writing. After the date on which the modifications take effect, the Customer is free to decide whether or not to make any further Bookings.

Value-added tax is not included in any costs that are mentioned or invoiced.

Force Majeure Events

We shall not be held responsible for any failure or delay in completing our commitments caused by any event outside of our reasonable control. This list of reasons doesn’t end with power outages or internet service provider problems; it also includes strikes and other forms of civil disturbance; fires, hurricanes, severe weather, earthquakes, landslides; terrorist or war-related activities; other natural disasters; and any other occurrences that are outside our ability to prevent.

Restrictions on Liability

Any diminished earnings or revenue (direct or indirect), as well as any special, indirect, accidental, or important loss or damage incurred by the Client, regardless of the cause, are not covered by Carrier’s liability obligations to the Client under any circumstances, including but not limited to:

 loss resulting from delivery delays;
 loss of expected savings;
 loss of revenue and/or products;
 a reduction of goodwill;
 reduction of use;
 loss of data or additional details; and
 loss resulting from the Client’s purchase of any substitute goods or services.

Any occurrence that is outside the Carrier’s reasonable control and prohibits it from fulfilling its duties under the applicable contract may not be brought against the Carrier as a cause of action.

Unless the Customer notifies the Carrier in writing of the loss or harm within seven days of the conclusion of transportation, and the claim includes information on what was lost and the conditions of such loss, the Carrier shall not be held accountable for any loss of, misdelivery of, or harm to any Shipment.

Third Parties and Data

We could utilise the services of third-party businesses and people to support our Service, carry out Service-related tasks, or help us analyse how our Service is utilised.

These third parties are only permitted to use your personal information to carry out these duties for us and are forbidden from using it or disclosing it for any other reason.

Contractual Agreement, Prices and Other Miscellaneous Provisions

Your reservation is a contractual proposal that we might accept at our sole discretion. We’ll let you know whether we accept by giving you an email booking confirmation. A legally binding agreement between you and us will only be enforceable once we have provided you with this reservation notice.

The cost calculated on our site is merely a rough estimate. When we email a booking confirmation, we will also verify the pricing. You will have the opportunity to revoke the reservation if the cost has increased between the time of your order and the time of our confirmation. Following that, you will get a reimbursement for any deposits that you paid for the reservation.

Unless we have specifically concurred otherwise in writing, you might not provide for transportation (and we might refuse such transportation at any point without responsibility or notification) any items featuring weapons, ammunition, flammable materials or other explosives, animals or other living things, body parts, any profane, slanderous, insensitive, shocking or other impolite substance, any thing (including, but not limited to, illicit substances or other unlawful substances), or anything else that is forbidden or illegal to own or bring in into the carriage.

Shipping will be considered to have concluded if the products cannot be supplied (for any reason), if we are holding the goods while awaiting additional directions from you and those instructions fail to arrive, if secure and sufficient access or unloading establishments are not given, or if the products are not gathered within 24 hours of our notification to you.

We have the right to seek reimbursement for any expenses we incur as a consequence of an unsuccessful shipment brought on by incomplete or inaccurate information from you.

We will let you know if we are unwilling to deliver or if delivery is thought to have ceased. If the products are not picked up from us after 7 days of the date of our notification, or directions are not provided for their disposal, onward transportation, or return (at your cost), ownership (“title”) in the products will pass to us, and we might then sell or demolish the items as if we were the only owner. Unless there is a deficit, in which instance we may pay for the shortfall, any earnings from the sale of the items will be used to cover any expenses we incur in delivering our Services to you.

We permit a combined loading and unloading time of no more than 30 minutes. We will be charged extra if, through no actions of our own, we are delayed past these deadlines.

Last Updated: 29 May 2023